// Case study · Veterinary
Redesigned business systems that reduced work for every VetGraft employee
We studied how VetGraft runs day to day, then redesigned its internal and external business systems as web and mobile software and built its official website. The client reported less work and time spent for every employee.
- Client
- VetGraft
- Platforms
- Web App · Mobile App · Website
- Industry
- Healthcare
- Live
- vetgraft.com
The project
The challenge
VetGraft needed its internal and external business systems redesigned. Internal systems are the tools staff use to run the company, and external systems are the ones customers and partners deal with.
In most companies, both kinds accumulate one tool at a time, and the cost shows up as extra work: re-entering the same information, working around gaps, and chasing details between people. VetGraft also brought us in to build its official website, vetgraft.com.
What we built
We started with the work itself. Our team studied VetGraft's regular day-to-day operations before designing anything, so the new systems would fit how people actually do their jobs.
Then we redesigned the internal and external systems as web and mobile applications. Studying operations first is how we avoid automating a bad process: the goal was less work for each person, not more software.
We also built vetgraft.com, VetGraft's official website.
The result
- The client reported that the new software reduced the amount of work and time spent by every employee.
- VetGraft's internal and external business systems were redesigned around its day-to-day operations.
- We built VetGraft's official website, which is live at vetgraft.com.
Where AI takes it next
How we'd extend this product with today's AI — the same thinking we bring to every client roadmap.
- 01
A website assistant built on RAG (retrieval-augmented generation, which lets an AI answer from your own documents): it answers visitors' questions on vetgraft.com from VetGraft's own materials and hands anything it can't answer to the right staff member.
- 02
AI document intake: incoming emails, PDFs, and forms are read automatically, the fields the internal system needs are extracted, and a draft record waits for a staff member to approve, so nobody retypes it.
- 03
An internal copilot: staff ask plain-English questions such as "What's still open from last week?" and get answers from the systems' own data instead of digging through screens.
- 04
Process mining (analyzing system activity logs to see how work actually flows) to find the next steps worth automating, judged by the same yardstick as the original project: work and time per employee.
Services on this project
What we brought to the table.
Business Analysis & Process Optimization
A top-down review of how your business runs, from first call to final invoice, with a ranked plan to fix it.
Learn moreCustom & Enterprise Software
Internal tools, ERPs, portals, and integrations built around how your business runs, with AI where it pays.
Learn moreMobile App Development
iOS and Android apps from one codebase, with on-device and cloud AI, built to pass review and stay maintained.
Learn moreWeb Design, Development & Shopify
Websites and Shopify stores built SEO-first, accessible by design, and fast on every phone.
Learn moreNext step
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