Technological advancements allow us to perform multiple functions, help us to communicate more quickly and more efficiently, keep us better informed, allow managers to monitor the performance of their subordinates and offer subordinates almost immediate feedback. We are clearly in the information age, but for many credit professionals there are still not enough hours in the day to handle all of the duties assigned to them. Because many of us are operating on overload, we can become overwhelmed. As a result, we sometimes respond to the most persistent requests, or we fall back on familiar process that does not take as much effort to perform. We cope with stress by performing tasks that are urgent instead of doing the ones that are important.


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