The problem with Disney’s Service Basics is that they really didn’t align with Disney’s original Four Keys. They simply sat separately. We saw the same thing as we worked with clients as varied as hospitals, government agencies, or trucking companies. We began creating behaviors that aligned with each of the core standards that were established. That way, there was a tiering effect for learning. A new employee going through an orientation might only remember the 4-5 standards being shared, but in time they could learn the behaviors that go with them.


Satisfied customers are saying