Through the new millennium, increasing use of the internet placed even greater demands on IT departments which were increasingly outsourced or off-shored. Organisations themselves became increasingly globalised and more complex as did their IT infrastructures, often containing hundreds (even thousands) of different systems. Agile emerged as a more flexible way of developing and updating IT systems in rapidly changing business environments. During this period, 'Business Analyst' became a catch-all job title for many project and business change roles. Different views emerged of the business analyst role, from being a strategic thinker driving change within the organisation, through acting as a process improvement expert and being responsible for eliciting and documenting requirements for IT systems.


Satisfied customers are saying